Oracle Press Release
Oracle Recognized for Extending the Value of Customer Support and Services

Customers Applaud Oracle’s 2009 STAR Award for Service Excellence

Redwood Shores, CA – October 26, 2009
News Facts

Customers, including: Welch’s, Ingersoll Rand, IKON Office Solutions, Pella, and Herbalife, acknowledge Oracle for receiving the “Fall 2009 SSPA STAR Award for Service Excellence in Integrated Services” from the Technology Services Industry Association (TSIA).
The TSIA recognized Oracle for providing customers with greater value for Services by executing on the growing trend to bring together formerly disparate services businesses (Support, Education and Professional Services) to create combined integrated value.
The award further demonstrates Oracle's ongoing commitment to customer success and extending the value of Oracle Customer Support and Services.
Oracle continues to extend the value of Customer Support and Services with the expert services provided by Oracle® Advanced Customer Services to help ensure outstanding customer experience and business results
Oracle leads the industry in the move from reactive to proactive support with My Oracle Support, Oracle’s next generation support platform, as demonstrated during an Oracle OpenWorld Keynote address.
Additionally, Oracle’s new online Customer Success Assessment tool is designed to share Oracle Customer Services best practices and help customers get the most value from their Oracle investments.
Oracle has the highest number of service awards from TSIA, and continues to be recognized by customers, as well as the industry, for service excellence.
Supporting Quotes

“Oracle Customer Services deserves this industry recognition,” said Ray Gosselin, CIO and Vice President of Information Services, Welch's. “Oracle helps Welch Foods to achieve operational excellence by providing expert services that enable us to move through any issues we might encounter much faster than we would certainly be able to ourselves. We feel Oracle Customer Services is dedicated to Welch's success by improving the business value of our Oracle investment."
"Oracle Customer Services is an invaluable, key partner in our continued success, said Michael Macrie, Vice President, IT Architecture and Strategy, Ingersoll Rand. “As a recipient of this award, Oracle continues to demonstrate its commitment to quality and excellence in supporting their customers. With My Oracle Support's personalized, proactive, analytical, and integrated capabilities, we've been able to reduce our IT systems downtime and work together to significantly reduce our time to resolution."
“SSPA’s STAR Award recognizes Oracle for providing proactive integrated services, people and technology to help ensure outstanding customer experience and business results,” said Stephen Smith, CFO and CIO for TSIA. “Oracle's long-standing focus and dedication to customer success is evidenced both in their world class support offerings as well as their significant service innovation contributions to the support industry."
“This customer recognition validates Oracle Customer Services’ commitment to customer success, helping customers lower their total cost of ownership, reduce risk and improve the value they get out of their Oracle investment.” said Juergen Rottler, executive vice president of Oracle Global Customer Services. “TSIA has recognized Oracle for leadership in service innovation and for integrating ourindustry-leading service businesses to enable that customer success.”

Supporting Resources

Oracle University
Services Awards
About Oracle

Oracle (NASDAQ: ORCL) is the world's largest business software company. For more information about Oracle, please visit our Web site at


Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.
Contact Info

Letty Ledbetter